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User manuals can be a very powerful tool. I use them extensively with partners, clients, etc. In a way, it's become a very powerful interviewing tool (in addition to onboarding). I actually wrote something on them recently.

https://www.talentmgt.com/articles/2022/10/24/improving-remote-team-effectiveness-and-preventing-quiet-quitting-with-user-manuals/

BTW I love the idea of a team charter. That's the first time I've seen that term/idea and will explore further!

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Thank you for your insights Anthony! Great to know what's worked well for you and happy to give you some inspiration for what's next in your operations toolkit.

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